Frequently Asked Questions

Q: What are my payment options?
A: We accept payments through PayPal. You can pay through PayPal using VISA, MasterCard, American Express, Discover or eCheck. Sorry, we do not accept CODs, personal checks, certified checks, money orders or cash.

Q: How will I know my order has been received?
A: Once you have placed your order, you should receive a confirmation email confirming your order. It is important that you type your email address correctly so that you can receive information about your order. If you do not receive an order confirmation email within 24 hours, please email us at orders@crystalcabinet.net.

Q: Can I pick my order up at your store?
A: We are strictly an eCommerce business, therefore, our location is not prepared for foot traffic or will call orders.

Q: If an item is out of stock, when will it be back in stock?
A: When an item is out of stock, we are unable to give a specific date on when that item will be available. If an item is not coming back, in most cases the item will be removed from our online catalog. We recommend checking back every week to see if your item is back in stock.

Q: If my pattern has been discontinued can you help me find new or replacement pieces?
A: Occasionally we carry replacements for discontinued patterns and all items we have in stock are shown in our online catalog. If you don't see a pattern you are looking for, feel free to inquire about discontinued patterns by emailing customerservice@crystalcabinet.net.

Q: Can I get a catalog?
A: Our website is our catalog. We have no printed catalog at this time.

Q: Can I ship something to someone else? Will they see the price?
A: Yes! You can ship our merchandise to someone else. The cost of the items is not shown on the packing list, only the quantity purchased. We do not allow gifts to be sent anonymously.

Q: Do you offer gift wrapping?
A: At the moment we do not offer gift wrapping.

Q: How can I check shipping rates before I buy?
A: Put the items you wish to order in your cart and enter your zip code in the designated field and an estimated shipping amount will be displayed. The shipping amount will increase or decrease accordingly as you add or remove items from you shopping cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.*

*We strive to have 100% accuracy in shipping costs on our website, however mistakes may occur. If this happens, we reserve the right to contact you and correct these mistakes to reflect true shipping costs. We apologize for any inconvenience that this may cause.

Q: When will my package ship?
A: Most items usually ship within 2-3 business days. During busier times, i.e. holiday season, orders can take up to 5 business days to ship. However, we strive to fulfill all orders as quickly as possible. If you need your order expedited, please email orders@crystalcabinet.net and we will do what we can to accelerate the order process.

Q: How do I track my order?
A: To track your order online, click on the “Service” icon at the top right side of our home page. Enter your order confirmation number and click Go!

Q: Do you ship to PO Boxes and APOs?
A: We are able to ship to PO Boxes and APOs using Standard Shipping by USPS.

Q: What if my merchandise arrives damaged or my order is incorrect?
A: We strive to provide excellent customer service, however, sometimes accidents happen, and mistakes are made. If your merchandise arrives broken, and it appears to be a shipping problem, please contact us immediately so we may file a claim with our shipper. For any other merchandise that is damaged, broken, or incorrect, we will send a return tag to you so that you may return the merchandise at our expense. A replacement will be sent out as soon as possible. In the event the merchandise is no longer in stock, we can either backorder the merchandise or process a refund.

Q: What if my package is undeliverable?
A: If your package cannot be delivered through no fault of The Crystal Cabinet, your shipping charges will not be refunded and you will be charged a 15% restocking fee. This means if the package is refused, shipped to an invalid address, or you cannot arrange with the shipper to take delivery of your package, you will be charged a 15% restocking fee and all applicable shipping fees. If your package goes missing because you provided an incorrect shipping address, we will be unable to refund you for the order.

Q: Do you ship outside the United States?
A: We do not ship outside the United States at this time. We are sorry for any inconvenience.

Q: How do I make changes to or cancel my order?
A: If you wish to make changes to an existing order, you must cancel your order and then place a new one. To cancel your order, please email orders@crystalcabinet.net as soon as possible. Only orders that have not entered the shipping process can be canceled. Once your order has entered the shipping process you will need to process your order as a return if you wish to cancel. Please read our return policy for details.

** Returns & Cancellation Policy **
The Crystal Cabinet wants you to be 100% satisfied with your purchase. If, for any reason, you are unhappy with your purchase, return the item within 10 days for a refund minus a 15% restocking fee. Shipping charges are not refundable. All returns must be in new condition with original packing material. Merchandise in less than new condition can not be returned. To return merchandise you must contact returns@crystalcabinet.net to obtain an RA (return authorization) number.

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